Hospital and Day Case Claims

If you choose a Bupa network specialist:

1. Before hospital admission: Consult a network specialist and your specialist will help you to obtain the pre-authorisation. Please allow at least 2 business days for pre-authorisation approval.
2. During admission: Show your Bupa medical card. Or you can use Hospital eAdmission^ on the myBupa app to send your medical card information to your selected hospital; then show your eMedical Card or confirmation QR code on myBupa. No hospital deposit is needed.
3. Before leaving the hospital: Please sign the claim form prepared by the hospital and pay the medical expenses with your Bupa medical card or eMedical Card^/confirmation QR code.

Bupa Gold members exempted

If you choose a specialist outside Bupa's network*:

1. Before hospital admission: Call us to obtain a pre-authorisation form (Bupa Gold members exempted). Ask your doctor to fill out the form and return it to us by fax, email or by post. We will issue a Pre-authorisation Confirmation / Guarantee of Payment Letter to your doctor and hospital. Please allow at least 2 business days for pre-authorisation approval.
   Pre-authorisation application:
   Email: preauthapp@bupa.com.hk
   Fax: 3973 6966
   Our office hours: 9am – 7pm, Monday – Friday, except public holidays
2. During admission: Show your Bupa medical card. Or you can use Hospital eAdmission^ on the myBupa app to send your medical card information to your selected hospital; then show your eMedical Card or confirmation QR code on myBupa. No hospital deposit is needed.
3. Before leaving the hospital: Please sign the claim form prepared by the hospital and pay the medical expenses with your Bupa medical card or eMedical Card^/confirmation QR code.

*Cashless treatment is not available for Bupa Crystal members if you choose a specialist outside Bupa's network.

For clinical operation or day-case surgery at a Bupa network provider:

1. Before treatment: Your network doctor will get pre-authorisation for you. Please allow at least 2 business days for pre-authorisation approval. (Bupa Gold members, Bupa Crystal members or clinical operations below HK$4,000 are exempted. This exemption doesn't apply to Bupa Safe members with Cancer Treatment Reimbursement Benefit.)
2. During registration: Show your medical card or eMedical Card^ on myBupa and the required documents:
   • If pre-authorisation is needed, please present the approval document
   • If pre-authorisation isn't needed, please present the specialist's referral letter
3. Upon discharge: Sign the voucher prepared by the provider and the Pre-authorisation Confirmation

^eMedical Card and Hospital eAdmission are currently available for selected insurance schemes only.

To submit hospital and day case claims online, simply log in to Bupa's customer service portal or mobile app myBupa. You can also check your claims status on myBupa anytime, anywhere. When your claim is settled, we'll inform you by email.

Log in to myBupa

Please be reminded to collect the required documents from the hospital before discharge, and submit your hospital claim online within 90 days (i.e. calendar days) after discharge. Once Bupa receives your completed online claim forms and all the required documents, it usually takes 5 to 7 business days to process the claim.

Required documents:

Basic documents:

• Original payment receipts
• Doctor slips
• Medical reports
• Hospital bills

Additional documents (if any):

• Discharge summary/discharge slip with diagnosis results issued by the Hospital Authority
• Pre-authorisation confirmation
• Referral letters for any specialist consultation or SRN nursing
• Copies of histopathology, endoscopic, diagnostic/laboratory test reports or operating theatre summary
• Schedule for radiotherapy planning (for radiotherapy claims)

You can also refer to your Membership Guide or call us for details.

Useful reminders:

• Please obtain the documents that are needed to make a claim. Keep in mind that you will need to pay the fees charged for issuing the medical report(s).
• If you receive treatment at a public hospital, remember to pick up the Discharge Slip before you leave the hospital. You should submit it together with the claim.
• If you have maternity cover, please submit your maternity-related claim through the "Submit a Day Case/Clinical Claim" page on myBupa.
• For in-patient treatments at Gleneagles Hong Kong Hospital, please download details of the room types and how they are classified under Bupa's cover (PDF, 165KB) prior to your hospital stay.

Apart from submitting hospital and day case claims online, you may also fill in the hardcopy claim form and submit it together with the required documents to Bupa's Claims Department (6/F, Tower 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong).

If you've chosen our e-statement service, we will notify you by email once your claim is processed.