myBupa
Insurance made easy
myBupa is a one-stop online customer service portal which brings you a greater level of convenience to view your scheme details, view and download your policy-related documents, file your claims online, and search for network doctors/clinics on-the-go. With our Clinical Benefit Balance feature, you can check the usage, limit and balance of your Clinical, Dental and/or Optical Benefit (if applicable) to easily keep track of your benefit information.
Log in to myBupa
myBupa's mobile app is also available for Bupa members to download for free. You can download the app from the App Store or Google Play. myBupa app is available in both Chinese and English languages.
Learn more about how to manage your policy with myBupa through our series of tutorial videos / quick guide:
Register and enable biometric log in (PDF, 1.86MB)
Search for network doctors Use the eMedical Card on myBupa Hospital eAdmission Submit supplementary claim information View multiple scheme details How to create your myBupa account Update bank account number and contact information (PDF, 248KB)Your myBupa account provides you with one-stop access to healthcare and wellness services. Simply click "Digital Healthcare and Video Consultation Services" on myBupa to access Quality HealthCare Medical Services (QHMS)'s mobile app! Let's take a look (PDF, 420KB) at how Bupa member Mr. Lee enjoys easier, faster and safer healthcare through myBupa.
- Claims: File claims online; track and view claims status/details; provide information to resolve pending claims
- Clinical Benefit Usage: Keep track of your claimed expenses and provider visits under Clinical Benefit (if applicable)
- eMedical Card: Show your eMedical Card at network providers for cashless service*
- Hospital eAdmission: Send your member information to your selected hospital upon admission*
- Doctors Finder: Search for network doctors and clinics based on name, specialty, etc
- Doctors Nearby: Locate the clinic on a map and get directions to the clinic from where you are
- Member Documents: View and download your policy-related documents
- Member Privileges: View and redeem special health and lifestyle offers exclusively for Bupa members
- Member Profile: View your scheme details; update your contact information online
- Direct access to Bupa’s wellness app Bupa4Life and Quality HealthCare Medical Services (QHMS)’s mobile app
- Schedule of Benefits
- Contract
- Membership Guide or Scheme Handbook (if applicable)
- Claims statement (if applicable)
- Shortfall invoice (if applicable)
- Policy and Benefit Information
- Membership Guide
- Claims statement (if applicable)
- Shortfall invoice (if applicable)
- Renewal email
- Membership Certificate
- Schedule of Benefits
- Contract
- Submitted Application
- Claims statement (if applicable)
- Shortfall invoice (if applicable)
- Payment Receipt (if applicable)
- Exclusion Letter (if applicable)
User guide
