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Customer Care

Customer
Services Hub

We're here to support you at all times. If you want to make a claim or change your personal information, you can find all the necessary information and forms you need on this page.
Looking for premium network service centres for specialist treatment, diagnostic imaging and laboratory tests, day surgery (e.g., endoscopy) or even dental treatment?
Simply call our new Premium Service Booking Hotline and our Bupa Medical Centres and Bupa Dental Centres are at your service.
Premium Service Booking Hotline
  • Check your scheme's network eligibility
  • Provide Bupa medical and dental centre choices with various specialities available and hassle-free pre-authorisation and/or pay and claim experience
  • Assist in making appointments with the centres, so you can have access to comfortable, well-equipped premium facilities
  • Check your scheme's network eligibility
Service hours:
Monday to Friday 9am – 6pm (Except public holiday)
View and manage your Bupa schemes conveniently on myBupa

Our Digital Platforms

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myBupa
myBupa is a one-stop online customer service portal to help you view and manage your Bupa schemes conveniently.
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Blua Health is Hong Kong’s first one-stop AI-powered health and wellness mobile app that enables you to assess your health status.

How to Make a Claim?

Hospital
Claims
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Claims settled in 5 to 7 working days after all required documents are received.

Clinical
Claims
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Claims settled in 5 to 7 working days after all required documents are received.

Critical Illness Claims Information Icon
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Bupa's critical illness claim process is simple and quick to ease your worries.

Talk With Us

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Talk With Us

Contact our health management consultant for details and advice.
Enrolment Hotline
Monday to Friday 9am – 6pm
(Except public holiday)
Group Member Enquiries
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