How to choose the right insurance

In what way does the new model of buying insurance plans online offer more flexibility than the traditional insurance sales model?

The insurance sales model has gone through a drastic change to keep up with consumers who demand highly efficient and convenient way in making a purchase. Online purchase of travel insurance is commonplace and nowadays, health insurance can also be quoted and even bought online. Some people may worry that the new sales model may lack after-sales service and the absence of an agent to take care of their claims.

Actually, this sales model is supported by a team of sales consultants and customer service professionals who work around-the-clock to answer customers’ queries. This is particularly suitable for those who prefer to have more control in making their own purchasing decision. As for Bupa, you can buy insurance from our sales team, agents/brokers, or online from our website.

Useful tip:

Customers can call our Health Management Consultant for enquiries or professional advice. For certain individual schemes at Bupa, customers can even obtain instant approval over the phone. Bupa’s 24/7 Customer Care helpdesk operates 24 hours every day, with a “live” person to directly answer your queries.

Moreover, insured customers have access to Bupa’s 24/7 Healthline, which is staffed by a team of qualified nurses and healthcare professionals. They provide guidance on health-related queries: discuss symptoms, diagnoses, and treatment options, with the support of doctors^#. If you are admitted to a private hospital in HK, a personal Care Manager can make a courtesy visit and support you all the way. As your Care Manager, he/she will help you manage your hospital admission, discharge and claims^*as well.

* Availability of the above services depends on schemes and room level.

# Doctors will be available during scheduled office hours to support the nurses for answering enquiries. Office hours: Mon – Fri, from 9am to 6pm (Hong Kong time), except public holidays.